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Customer Service




Shipping & Delivery
Most orders are shipped within 24 hours of placement. All of our products are shipped as anonymously as possible.



Returns & Replacements
Refused Orders
The customer will be charged up to 25% re-stocking fee plus all applicable freight and handling charges. If the customer wants the order re-shipped, the additional freight and handling charges will be added. Further, the customer maybe asked to prepay the shipped order. If fault lies with Pleasure Planet, the order will be fully credited or re-shipped at our expense.
Damages & Shortages
Any damages or shortages must be reported to the Pleasure Planet returns department within 48 hours of receipt of goods. All merchandise leaves our warehouse in excellent condition. If the goods are delivered damaged, opened or re-taped, You must file a claim with the carrier at the time of delivery. Save the original goods and packaging for inspection by the carrier.
Returns
Only manufacturer defects or items with concealed damages as a result of shipping will be authorized for return. The merchandise returned must be in the original packaging and free of customer markings, tags or stickers. All returns must have a Return Merchandize Authorization (RMA) Number. Unauthorized returns will not be accepted. Any returns deemed 'Saleable' is subject to a re-stocking fee or will be returned to the customer at the customer's expense. Items discontinued by Pleasure Planet or the manufacturer are not returnable and no credit will be issued. Authorization expire 30 days from the issue date. Call or E-mail support@pleasureplanet.com to obtain an RMA Number.



Ordering
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Payment, Pricing & Promotions
Discreet Billing
Our efforts to ensure your privacy even extends to your credit card statement. Our name will never appear in your billing statement. Instead, your order will be listed simply as LAMK Holdings LLC.
Viewing Orders
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Updating Account Information
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.